Major banks commit to talking ATMs

RBS and NatWest are the latest organisations to commit to supporting the introduction of talking ATMs across the UK.

The two banks will be announcing in their 2013 Sustainability Report that they will be introducing talking ATMs for blind and partially sighted customers from early 2014 as part of an upgrade to their ATM network.
 
According to the RNIB, 80% of the 4,800 RBS and NatWest-branded ATMs and in-branch cash and deposit machines will be speech enabled. This will mean that blind and partially sighted people will be able to plug in their earphones to be verbally guided through their transactions.
 
Commenting on the announcement, RNIB’s CEO, Lesley-Anne Alexander said: "We are delighted that RBS and NatWest have joined our Make Money Talk campaign and are set to make just over 3,800 of its ATMs speech enabled, benefiting thousands of people with sight loss. We believe banks in the UK should provide ATMs with audio facilities for their blind and partially sighted customers, across their ATM networks, and now call for other banks to follow RBS and NatWest’s example."
 
RBS and NatWest retail banking CEO, Ross McEwan added: “As one of the largest ATM providers in the UK, we want to help our customers bank with us in the simplest and most convenient way possible. We know from our discussions with RNIB how important talking ATMs are in improving accessibility and independence for our blind and partially sighted customers. I’m delighted that this enhancement will provide customers with greater access and choice.”
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