General Questions

How can I find you?

Click here for directions on how to find us, as well as public transport information, parking and our opening hours.

Are you accessible for wheelchair users?

We are able to accommodate most wheelchair users who have no difficulty accessing our practice. Some wide-based, motorised wheelchairs may not fit through our doors. If you are able to transfer from your wheelchair into our consulting room chair the eye examination will be simpler and more accurate than if we examine your eyes while you remain in your own chair.

What guarantees do you offer on your services and products?

We offer a comprehensive guarantee on all of our services and products. Click here for more information.

What is the difference between an optician and an optometrist?

The term ‘optician’ is a general term which can signify many different jobs and professions. An optician can be ophthalmic, dispensing or manufacturing. An ophthalmic optician is the older word for optometrist, in the same way that ‘pharmacist’ has replaced ‘chemist’; it is the optometrist who is qualified to test your eyes.

What is Dyslexia?

  • This is a general term for a group of different learning disorders. They all share a common basis that involves difficulty in learning to read or interpret words, letters, and other symbols. It may impair a person’s fluency or comprehension and accuracy in being able to read.
  • It is believed that dyslexia can affect between 5 and 10 percent of a given population although more research is needed to confirm this figure.
  • It is important to have the eyes and visual system fully investigated in cases of poor reading ability as there is often an underlying visual cause. By treating the actual eye problems, such as muscle weaknesses, it may be that the reading ability improves.

Eye Tests

How often should I have my eyes examined?

We generally advise an eye examination at least once every 2 years. For some with more complex eyes or health issues, a more frequent interval may be more appropriate. Our fully qualified optometrists will advise you on your busy life-style.

Do I have to pay for an eye exam?

Some people are eligible for a NHS funded eye test. This is equivalent to our silver eye examination and is free to those meeting the NHS criteria

Why are eye exams so important?

An eye exam will identify whether your vision needs correcting with glasses or contact lenses, but it will also provide an invaluable check on the health of your eyes. Many eye diseases, like glaucoma are insidious conditions which do not result in pain or poor vision in the early stages and therefore could go undetected for many years without a regular check. The eyes are also sensitive indicators of many potentially serious health disorders and can show evidence of these long before there are any obvious physical signs. For more detailed information see our Eye Examinations page.

What is included in the eye test?

  • Your eyes are important. We aim to provide a full and comprehensive service for everyone. Our 10 point plan shows the minimum included in each procedure. Further investigations may be carried out when clinically necessary.
  • We will discuss your reason for visiting and any problems you may be experiencing.
  • Your optometrist will ask questions about your general health and any medication you may be taking (please bring along any medication lists)
  • We will ask about your family eye and medical history which may have relevance to you e.g. glaucoma.
  • Your unaided (natural) vision will be measured
  • Your eyes strength (weakens) will be calculated (power in glasses)
  • Corrected visions will be measured for far, near and intermediate (e.g. VDU) distances.
  • We will assess the muscle balance of your eyes to ensure that not only do you see clearly but comfortably as well.
  • The health of your eyes will be assessed using different specialised instruments and include external examination (what is visible to you), internal eye examination e.g. optic nerve, blood vessels, retina and macula, and intra-ocular pressures (adults).
  • Your optometrist will then discuss their findings with you and provide recommendations.
  • We will be happy to answer any questions you may have and issue you with a written copy of your spectacle prescription, recommendations and when to schedule your next eye examination.

How long does an eye exam last?

This will depend on the complexity of your eyes and visual system and on which form of eye examination you choose to have. In general the examination will last between 30-60 minutes. For further information on the different types of eye examination we offer, please click here.

What is the extended eye examination and why is it different from the standard NHS version?

We offer a wide range of eyecare services using the latest advanced and innovative equipment. Our investment in consulting room equipment is not funded by the NHS. NHS patients however have the option of paying a small fee to upgrade to a more comprehensive examination. For more details on the differences between the examination types, please click here.

Do I need a gold or platinum eye examination at each visit?

The greatest benefit of gathering all the information that we aim to collect in each eye examination is that over time we can pick up subtle changes more easily. Consequently it is false economy to skip part of the exam on any occasion – as that might just be the part that shows up a change. Without doing the test we cannot know the result.

Contact Lenses

Can I wear contact lenses?

Absolutely! With modern lens designs and materials, it is possible to find a contact lens that is suitable for almost everyone. Whether you are looking for freedom from spectacles or want to use contact lenses for sports, hobbies or social events, we aim to find the right lens for your requirements.
For more information about contact lenses and why you might want to try them, see our dedicated Contact Lenses – FAQ page.

Am I too old to wear contact lenses?

Certainly not! Recent advances in lens technology mean that multifocal contact lenses are now available for many people allowing them clear and comfortable vision for all distances.

Why do I still need glasses if I wear contact lenses?

It is always recommended that you have a pair of up do date glasses to wear in case you are temporarily unable to wear your contact lenses. This might be if you are ill with a cold or ‘flu, or working in a new dusty environment.

Kids Eyecare

When should my child have their first eye exam?

We usually recommend seeing a child for a first eye exam from about the age of 2 years – earlier if the parents wear glasses or contact lenses, or have eye problems. However, we have successfully checked children as young as 6 months! We always tailor a child’s procedure to their stage of development and make it as fun as possible!

Why do I need to visit an optician with my child when they have an eye test at school?

Many schools do not provide this important service today and when they do, they are often very basic. All children are entitled to a free NHS eye test and we recommend this is carried out before starting school or nursery and regularly thereafter.