Our Price Guarantee
We aim to provide high quality eyewear with exceptional service at affordable prices and monitor our competitors’ prices continually. However, if you find the same product in any registered Optician for less than our price on the same day, then we will happily refund the difference.
100% Satisfaction Guarantee
We are confident you will be completely satisfied with your new glasses. In the unlikely event that you are not we will exchange them or offer a full money back refund within 60 days of collection.
60 Day Varifocal Guarantee
The vast majority of people adjust naturally to varifocal lenses and immediately see the benefits. If within 60 days of collecting your new varifocals you have not fully adjusted to them, we guarantee to provide a suitable alternative at no additional cost. If the new glasses are more expensive, just pay us the difference. No refunds are available on lower priced glasses.
12 Month Manufacturers Guarantee
All frames and spectacle lenses purchased from us are available with a 12 month warranty. If, during this period they are found to have a manufacturing defect, we will repair or replace them free of charge. Accidental damage and general wear and tear is not covered by this guarantee.
2 Year Anti-Reflection Coating Manufacturers Guarantee
Our premium Crizal Forte with UV spectacle lens coating automatically comes with a two year warranty. In the unlikely event that your coating fails, we will replace the lenses free of charge within the guarantee period. This commitment does not include changes in prescription, accidental damage or general wear and tear.