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“I have been a new patient at Hammond Opticians, since April 2017.

The Customer Care I received was, and is, exceptional.

The welcome on my first appointment was warm and inviting, which instantly put me at ease.

I have a complex prescription. Nevertheless, I was treated with dignity and respect throughout my eye examination having tests for glasses and contact lens.

The examination was very thorough, and at every step of the way, I was told exactly what was happening, and why. Throughout this time I felt quite empowered by what I could achieve in all of the tests. Some of the tests were new, as was the cutting edge technology. The expertise and caring for me, as an individual, was excellent. I felt very special.

I was advised of the best Contact Lens that were available to me, and now have beautiful Lens that are very comfortable and that I can wear for much longer. A new pair of glasses are next, and I can’t wait to receive the Quality Service, that was for my contact Lens.

I was not rushed through my appointment, and had time to ask any relevant questions, that were answered with honesty and clarity.

At the end of my appointment I was asked to complete a feedback form and also give suggestions to improve the Practice, of which, I have never done before. How refreshing to know, as a Patient, my views are listened to and appreciated, and where appropriate may be put into action.

All the Staff at Hammond Opticians are very professional and receive on-going training. How privileged I feel to know that if I have any queries, they are there to help, and certainly will go “that extra mile.”

Hammond Opticians also work hard to engage in the Community. They have Open Days and invite everyone to attend. Also there are various workshops at Chase Hospital. I can keep myself up to date with new developments, by following their Website and Facebook Account. There are useful hints and tips and interesting topics.

In conclusion, Hammond Opticians are the very best I know. Exemplary and Outstanding in delivering a first class service to its Patients. I wish I had known you all a long time ago!

I would have no hesitation in recommending Hammond Opticians.

Keep striving to be the very best!!!!!!!” 

Helen FryRayleigh, Essex

Having been a patient of Hammond Opticians for a number of years, I know this practice offers a service that is second to none with caring, helpful, friendly and professional attitudes from all of its staff.  Nothing appears to be too much for them while they naturally go out of their way to achieve the goals of their patients.  

In view of the will to progress its service, it came as no surprise to me that new technological equipment was installed to enable in depth examination for enhancement of tremendous assessments already on offer at this practice. 

Eye health is of paramount importance and, only due to the expertise at Hammond Opticians, my own diagnosis of ‘wet’ Macular Degeneration (an extremely debilitating condition) was discovered in a young stage a few weeks ago. Early detection was key to immediate treatment but without Hammond’s competence and technology my situation could have been so different. 

I have no hesitation what-so-ever in recommending this well-established Opticians to anyone who is seeking an approach from very genuine people who go about their work in a passionate manner believing that we all have the right to excellent eye care

Teresa FurnessSawbridgeworth, Herts

“The staff at Hammond Opticians are the nicest people and I think of them as friends.

They are exceptionally kind and always look after me in a kind and caring way; it would be impossible to do any better!”

Jean S.Cuffley

“I visited Hammond Opticians for the first time a few weeks ago.

I was very impressed how friendly and professional the service was from the receptionist, admin staff and the optician himself.

The test was well explained and detailed, both verbally and in writing, 

I didn’t feel ripped off or that I was being pushed into buying anything.

I will be returning again and also be bringing my children for their eye tests too. The service felt so much more personalised than the chains we now have.”

Tracy BrahajEnfield

“I never imagined that I would be able to wear contact lenses and I always shied away from even trying them.

Now as a new contact lens wearer I am converted! They are fabulous and they have changed my life! I wear them every day and only wish I would have had the courage and support to try them before.

The fact that I am now successfully wearing them is due to the patience and helpfulness of the staff at Hammond Opticians. They helped me overcome my fears and guided me every step of the way.

Now, I really hate wearing my glasses – apart from my sunglasses!

Thanks to all the team at Hammond Opticians for their time. I would thoroughly recommend them to you if you would like to see how wonderful contact lenses can be.”

Richard BiggsCheshunt

“Hammonds offer individualised professional advice along with friendly and competent staff.

They have a very good range of glasses and I would highly recommend them“. 

Annette D-HEnfield

I just had to thank you and your team for your kindness to me when I visited Saturday 3rd June [2017]. Your offer of tea worked wonders in calming me after an eventful journey [from Clacton-on-Sea].

I tried the new glasses out for small periods of time and I am pleased to tell you now that I am wearing them full time.  I am so pleased with them.

Thank you all for your kindness.

Warmest regards and God Bless

Hazel HallClacton-onSea

I was recommended to Hammond Opticians by a good friend. She did me a big favour! I came from an independent practice who went to use of locums, so I was pleased with the stability offered by Hammonds.

I have been exceptionally pleased with my varifocal glasses (best ever!) and one of my lenses was broken it was replaced very promptly. I also like the personal touched such as receiving a hand-written card and diary at Christmas.

Carol MEnfield
[I was] Extremely happy with the service we received. All the staff are very pleasant and knowledgeable and Mr Lakhani’s communications skill are excellent.
 
Mum has struggled at previous opticians as she doesn’t read English so I searched online to find a practice that could help with numbers or shapes. Mr Lakhani explained everything very clearly and mum is very impressed.
Mrs Demetriou (& daughter Androulla)Hampstead

Hammond Opticians are very friendly and helpful. Their selection of frames and Maui Jim sunglasses are always good

Deven explains everything thoroughly and all of the staff always go above and beyond to help with selecting exactly what I need.

Alfred SEnfield

I have recommended Hammond opticians to my friends and family because the staff are lovely and friendly.

The practice is comfortable and I always feel relaxed whenever I call in, they welcome me and make me smile.

Pauline HulseEnfield

I am 78 years old and went to Hammond Opticians for a regular free  NHS Sight Test as I felt that my glasses needed up-grading.

I had not been to this optician before but was recommended by a friend.  I am so glad that I did!

The optician (Deven Lakhani) took a full history and discovered that both my older sister and my mother suffered from macular degeneration.  He decided, because of this, to offer me a scan to see if I had it myself as it can be familial, although I have no symptoms of it.

Not many opticians have this facility but I am so glad he has it because the scan showed the early stages of wet macular degeneration and he sent me to Moorfields for further tests.

I am now having treatment and hopefully this will at the very least delay the progression of the disease from becoming apparent and mean that I can enjoy good vision for many years to come.

I would wholeheartedly recommend anyone to have their eye tests at Hammonds.

Monica Wood
After promptings from my wife I switched from one of the “chains” to Hammond Opticians and what a revelation!
 
I was treated from the very beginning as a person and not simply as another patient on an everlasting treadmill. In addition, the technology on display was far beyond anything I have ever experienced before.
 
Mr Lakhani explained everything with great clarity and lucidity. The OCT scanner revealed a fault in my right eye [post cataract operation] which I did not even know I had and for that I am truly grateful.
 
I have no hesitation in recommending Hammond Opticians to anyone who is looking for a thoroughly professional service for their eye sight needs. I am sure you will be treated with civility and courtesy as I was.
Ivan MansleyEnfield

As a long-time wearer of glasses, 10 years ago I came to the conclusion that a local, independent optician is far better than the “glasses supermarket” type optician who has a branch in every town. Understandably, supermarket type places may be a bit cheaper because of their higher volumes, but for what you may save in money you will lose a lot more in terms of a personal customer service that ensures your glasses are tailor-made for you in style, comfort, and investment.

I would like to give specific praise to Deven Lakhani at Hammond Opticians in Enfield. Every eye test I have had, is detailed and thorough and I am kept fully and clearly informed throughout the process.

On the glasses side they have a wide range of frames available & suitable for all budgets and [the dispensing staff] will patiently help you to decide what style is best for you.

For Hammond’s it is not just about the purchase – the after-care service is impeccable too. Nothing is ever too much by all staff, and entering the premises is always welcoming.
Asha PatelWarwickshire

Mr. Lakhani and his team offer a truly personal service and show a real interest in getting to know their patients and help them with their individual needs.

Having been recommended here a few years ago, I would say that I am very happy with the service and products that I receive at Hammond Opticians.

I trust Mr Lakhani’s advice even more than the private consultants I have seen in Harley Street.

Cyril EllisEnfield
Dear Deven
This is just a quick email to thank you for the glasses you did for me recently.
In the past, I have never been completely satisfied with the prescription given at other opticians. I am, however, fully satisfied with this one; it is spot on. 
You also prescribed glasses for my children as well, and I know they have always been made to feel at ease during the appointments and they love the range of glasses you offer.
Regards,
Lorraine GarrardEnfield
Hammonds [Opticians] offer the best service of any opticians I’ve used. When I forgot to pick up a product, Deven simply dropped it round on his way home and they charged me for it on my next visit. The staff are all friendly and knowledgeable – they’re never in a rush, and they never try to push you into buying anything.
I recently decided to try ortho-K lenses, which I first heard of through Hammonds. As someone who finds glasses annoying but never quite got used to contacts, these have been a revelation. I wear the lenses overnight, then remove them in the morning, and can see perfectly all day. It’s especially convenient for when I swim.
I’d recommend them to anybody who isn’t quite satisfied with glasses or contacts.
Ollie BondEnfield

I am very pleased with the friendly and professional service at Hammond Opticians. It was easy to arrange an appointment where an ongoing problem with dry eyes was diagnosed and an appropriate treatment plan was tailored to me.

All the staff are friendly and professional and the service and aftercare is very reassuring.

There is a good range of products and treatments for my blepharitis and lid problems and each step was fully explained and the staff assured me that I could call on them with any questions I had.
Bryn DaviesLondon E12

I am very pleased with the service I have received at Hammond Opticians. I was seen with a concern, given a very thorough eye examination including internal images of my eyes which has put my mind at ease. Mr Lakhani is professional and pleasant, explaining everything at each step of the process.

I would recommend Hammonds over any of the ‘chains’

Derek BarwickEnfield
Thanks to you and your colleagues for the friendly service, help and advice.

The opportunity to see the back of my eye with the fantastic new equipment helped reassure me that my eyes and vision were healthy and ‘in good hands’.

I would definitely recommend Hammond Opticians to anyone wanting quality eye care and great glasses.
Roger DaviesEnfield
I’m very glad I came to Hammond Opticians, I was recommended by my sister who has always been very satisfied with their service. Deven [Lakhani] is very charming and I like the large, bright consultation room. Deven explains everything in a way that is easy to understand.
All of the staff are very helpful, I am so glad I did not go to Sp****vers!
Betty ClayLoughton

I have been coming to Hammond Opticians for over 4 years now and I can recommend their services to everyone.

Mr. Lakhani and his staff are all very friendly and helpful and provide me with the reassurance I need that my eyes are well looked after. Nothing is too much trouble and I am always made to feel very welcome. I trust them to do their best for me – always.

I would certainly recommend them as the best opticians in Enfield.
David SmithEnfield
We have every confidence in Mr. Lakhani and the team [at Hammond Opticians]. We have always been delighted with the service we receive.
Mr. & Mrs. DewCuffley

I am very pleased with my new handmade frames. 

I have very specific ideas about what styles and colours I want for my glasses which I see as an extension of who I am.

It’s nice to be able to come in with an idea or a colour that I like and have my spectacles made to match. I have even had a pair [of frames] matched to the colour of my outfit for my niece’s wedding!

The finished product is always lovely, plus I always have excellent service from all the staff.

L.J.Enfield

Dear Deven [Lakhani],

I am writing to thank you for your help in diagnosing the problem with distortion of my sight with your OCT scanner. This technology helped me to get the operation I needed.

You also advised and encouraged me to go to Moorfields eye hospital where I had the operation which has been a success.

Thank you once again for all your help

Yours sincerely.
Lynn CuttsEnfield

I just had to say how pleased I am with my new glasses and how amazed I am at how thin the lenses are despite having a strong prescription. I have been going to Hammonds [Opticians] for a number of years and as always, the service was very friendly, professional and 1st class from beginning to end.

Jennifer SoorjooEnfield

Following many visits to a well know opticians where the service was below standard. It was rushed and the comportment of the staff was most unprofessional.

I discovered Hammond Opticians on my way to get my nails done; I browsed and then decided that my eyes were far more important than my nails.

This lovely practice is warm and welcoming I discussed my eye health with Deven who immediately made me feel at ease, this was a complete contrast to my previous experiences which I shared with Deven; he understood my concerns and made concerted efforts to diminish my negative feelings.

A full medical history was documented as was the rationale of each diagnostic element. The technology is advanced allowing optimum eye care for the patient. Deven provided me with my results along with my prescription.

Once again my questions were answered; in conclusion I would highly recommend this practice after all our eyes are the windows to our life therefore make Hammond Opticians part of your life.
With sincere gratitude.
Eileen O’SullivanEnfield
I was looking for an optician in Enfield Town, came across Hammond’s and walked in on a busy Saturday morning, finding two groups of clients already seated and being attended. I was ready for a wait but within seconds I was greeted and received a professional but very personal welcome. Not being able to make the Monday, I got my appointment for an eye test on the Tuesday.

The appointment was a pleasant experience, un-rushed, polite and personal. The basic [Silver] eye test and examination was carried out with care and attention to detail. I did not feel I needed the gold or platinum examination, so I did not experience all the high tech equipment they have, but was impressed by what was on offer.

It doesn’t get much better than this! I would recommend Hammond Opticians to anyone.
Andrew E RayEnfield
Excellent experience from start to finish; I was made to feel like valued customer and was provided with a personal level service that certain high street chain opticians have failed to meet in the past. Mr Lakhani was thorough in his examination, and took the time to explain what he was doing and why, which made it a lot easier to understand the results.

The staff dealing with the glasses ordering and fitting were also very helpful and professional throughout, and I wouldn’t hesitate to come back and recommend Hammonds to friends and family.
Mr. A. BarnardEnfield

The OCT [Optical Coherence Tomography] instrument was very interesting and useful and it was reassuring to know about the health of my eyes.

I am always happy with the latest technology being used in the test and during dispensing.

Mr Lakhani and his team are always pleasant and polite and I having been coming to him for my eye care for 14 years. I couldn’t be happier with the quality of my frames and lenses – and all my questions are answered to make me feel reassured.

Mr. ShortEnfield
“My father had experienced problems using a number of High St Opticians before we found the Platinum Eye Examination services provided by Hammond’s at Enfield.

The time and care provided plus the state of the art equipment used allowed a very comprehensive eye test to be made which answered so many of the questions that  we had regarding the general condition of the eyes. It also allowed for a very closely tailored prescription to be dispensed which will make my father’s sight significantly better than expected.

The professional care shown by Mr Deven Lakhani is first rate and he put my father at ease at every stage of the examination explaining every process. His advice on eye health and how to avoid further problems was especially reassuring for an elderly patient. This optical practice sets a standard that I doubt any could match in the Enfield area“. 
Mr. K. MackEnfield

“I first found Hammond Opticians online when I had concerns about my eyes and vision back in 2013. Although I live in Ghana, I have extensive business dealings in the UK and wanted someone who was independent and an expert in eyes.

I found Hammond Opticians’ website and found their customer reviews very reassuring; the website made it clear that they had the right sort of modern equipment and proper expertise that I felt I needed for my concerns.

Since then I have made a point of always coming back to see them each year for a full check on my eyes and my glasses. I used to simply email them with my dates [of coming to the UK] and they would arrange an appointment for me to see Deven. Now, this has been made even easier since they introduced online booking which I love.

I completely trust Deven and the rest of his staff and would highly recommend Hammond Opticians to everyone who values their eyes and wants the experts to look after them. I continue to come all the way from Ghana to see them and I have now recommended a very good friend of mine [who also lives in Ghana] and him and his family now come to see Deven and his excellent team.”

K A-DGhana

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